FREQUENTLY ASKED.

Q | DO YOU OFFER FREE SHIPPING?

A | we don’t offer free shipping.

Q | DO YOU SHIP INTERNATIONALLY?

A | AT THIs TIME, WE TYPICALLY SHIP WITHIN THE UNITED STATES. HOWEVER, IF YOU ARE OPEN TO PAYING FOR SHIPPING COSTS, CUSTOMS CHARGES, & TAXES THAT PERTAIN TO YOUR LOCATION, WE’D BE MORE THAN HAPPY TO ACCOMMODATE YOU. PLEASE CONTACT SHIP@studio-thirteen.design FOR MORE.

Q | MY PURCHASE IS A GIFT. WILL THERE BE A RECEIPT OR OTHER PRICES SHOWN in MY ORDER?

A | WE NEVER INCLUDE PACKING SLIPS OR RECEIPTS INSIDE OUR PARCELS. WE GUARANTEE YOUR RECIPIENT WILL NEVER RECEIVE A PACKAGE WITH PRICING LISTED ANYWHERE.

Q | i’d like to include a note, to be sent with my recipient’s SIGNATURE PRODUCT &/OR BESPOKE gift. is this possible?

A | absolutely! We offer a complimentary note to accompany every ORDER, IF YOU WISH.

Q | WHAT IS YOUR RETURN/EXCHANGE POLICY?

A | WE DO NOT ACCEPT RETURNS or exchanges AT THIS TIME.

Q | MY GIFT WAS DELIVERED TO ME DAMAGED. WHAT DO I DO?

A| AT studio thirteEn, WE TAKE THE UTMOST CARE IN PACKAGING OUR PARCELS WELL, along with Sourcing the best quality productS. ALTHOUGH WE ARE NOT RESPONSIBLE FOR ANY DAMAGED ITEMS OUT OF OUR CONTROL, IF A PRODUCT YOU RECEIVED is not up to par with our standards, PLEASE LET US KNOW WITHIN TWO DAYS OF RECEIVING YOUR ORDER, BY E-mailing concierge@studio-thirteen.design, WITH A PHOTO ATTACHED of the item. DEPENDING ON THE SEVERITY, WE WILL TRY TO ACCOMMODATE YOU ACCORDINGLY.

Q | I NEVER RECEIVED MY ORDER. WHAT NOW?

A | IF YOU HAVE NOT RECEIVED YOUR ORDER, WE WILL DO EVERYTHING IN OUR POWER TO CONTACT THE POSTAL SERVICE TO TRACK YOUR PACKAGE DOWN. BEYOND THAT, UNFORTUNATELY, THIS IS A RARE SITUATION THAT IS OUT OF OUR CONTROL; A STOLEN OR LOST PARCEL IS MOST LIKELY THE CASE. WE RECOMMEND FILING A CARRIER CLAIM.

Q | DO YOU OFFER CUSTOM CURATED GIFTing SERVICES for weddings, baby showers, CORPORATE/clients, graduations, etc.?

A | IF YOU’D LIKE studio thirteen TO HELP CURATE GIFT BOXES OR gift baskets FOR YOUR NEXT CELEBRATION OR EVENT, WE’D LOVE TO BRING YOUR VISION TO LIFE! WE HAVE SET MINIMUMS, WHICH WE WOULD BE MORE THAN HAPPY TO DISCUSS WITH YOU AT CUSTOM@STUDIO-THIRTEEN.DESIGN.

Q | CAN WE COLLABORATE TOGETHER ON A GIFT?

A | WE WOULD LOVE TO HEAR YOUR THOUGHTS ON COLLABORATING. BECAUSE OUR SHOP IS RUN BY BRIT COHEN (& HER, ALONE), WE SELECT A CERTAIN NUMBER OF COLLABORATIONS TO PARTICIPATE IN PER YEAR. FOR MORE, PLEASE GET IN TOUCH AT COLLAB@studio-thirteen.design.

Q | CAN I SELL studio thirteen PRODUCTS ON MY WEBSITE/ON A THIRD PARTY SITE?

A | UNLESS GIVEN EXPLICIT PERMISSION, studio thirteen PRODUCTS ARE NOT TO BE SOLD ON THIRD PARTY SITES. IF NEEDED, LEGAL ACTION WILL BE TAKEN TO RECTIFY THE SITUATION.

Q | I’D LOVE TO CARRY studio thirteen PRODUCTS IN MY BRICK & MORTAR SHOP. HOW CAN WE MAKE THIS HAPPEN?

A | IF WE THINK WE’D MAKE A GOOD FIT, WE’D LOVE TO SEE OUR PRODUCTS ON YOUR SHELVES! SIMPLY REACH OUT TO US AT BRICKANDMORTAR@studio-thirteen.design, & WE’LL GET BACK TO YOU IN A TIMELY MANNER.

Q | DO YOU OFFER WHOLESALE OPPORTUNITIES?

A | AT THIS TIME, WE DON’T OFFER WHOLESALE AS AN OPTION for our curated gifts OR SIGNATURE PRODUCTS.